Frequently Asked Questions (FAQs)


Testing usually takes 1-2 days, depending on the equipment.

Our average in-house repair time is 10-15 business days. However, in emergency situations, we will do our best to expedite your repair. We also offer advanced replacement on many parts, and in those instances we can ship a replacement part immediately.


We service telecom equipment in the wireline, wireless and enterprise segment in the following categories: optical transport, carrier ethernet, multi service switches, core switches, enterprise routers and switches, access, base transceiver stations, and base station controllers. For more details, and a list of all the platforms we currently service, visit our Repairs page or contact us at (972)-728-5300 or


For immediate assistance, contact us at (972)-728-5300. If your emergency occurs outside normal business hours, please call (805)-680-7298 to reach our on-call staff.


Sity accepts payment by check, COD, credit card (Visa, MasterCard, American Express), EDI, PayPal and wire transfer. A Credit Card Authorization Form must be completed for all credit card transactions.Click here to download the form.


For end users, all of our equipment is backed by our one year, no hassle warranty. Please contact our Account Executive for complete warranty details at (972)-728-5300, or


All returns must be received within the warranty period and include an RMA number. Please click here to read our full RMA Policy.