- How can I reach you in case of an emergency?
What is the standard turnaround time for equipment testing?
Testing usually takes 1-2 days, depending on the equipment.
What is the standard turnaround time for repairs?
Our average in-house repair time is 10-15 business days. However, in emergency situations, we will do our best to expedite your repair. We also offer advanced replacement on many parts and in those instances we can ship a replacement part immediately.
- What is your equipment warranty?
What is your RMA policy?
All returns must be received within the warranty period and include an RMA number. Please click here to read our full RMA policy.
What payment methods do you accept?
Sity accepts payment by check, COD, credit card (Visa, MasterCard, American Express), EDI, PayPal and wire transfer. A Credit Card Authorization Form must be completed for all credit card transactions. Click here to download the form.
What type of equipment do you test and repair?
We service telecom equipment in the wireline, wireless, and enterprise segment in the following categories: optical transport, carrier ethernet, multi service switches, core switches, enterprise routers and switches, access, base transceiver stations, and base station controllers. For more details, and a list of all the platforms we currently service, visit our Telecom Testing and Telecom Repair page or contact us at (972)-728-5300 or firstname.lastname@example.org.